Bat taka Privacy Policy — Your Data, Our Responsibility

This Privacy Policy serves as a transparent agreement between bat taka and all its users regarding how data is processed. It applies whenever you use bat taka's website, mobile app, or any of its digital platforms.

Bat taka collects personal data solely to improve our services, maintain a safe gaming environment, and meet legal obligations. We never sell your information or share it with advertisers.

This document is written in Bengali for the convenience of users in Bangladesh. If you have any questions, please contact the support team.

Bat taka collects information in two main ways — what you provide directly and what is collected automatically as you use the platform. Details are outlined below:

As part of KYC (Know Your Customer) verification, we may also collect copies of government-issued ID. This information is used solely for identity verification and is stored on secure servers.

Bat taka uses your information only for specific purposes. Each purpose is backed by a legitimate legal basis:

• Account Management: To support registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC & Identity Verification: To prevent fraud and meet legal compliance requirements.
• Customer Support: To resolve your issues and manage support tickets.
• Responsible Gaming: To detect unusual gaming behaviour and provide timely support.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.
• Service Improvement: To improve platform performance and enhance the user experience.
• Legal Compliance: To comply with regulatory requirements and legal obligations.

Bat taka does not sell, rent, or share your personal information with any third party for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Service Providers: To process payments via bKash, Nagad, Rocket, and other payment methods.
• Identity Verification Services: With a licensed provider to complete the KYC process.
• Fraud Detection: With a specialist provider to maintain security.
• Law Enforcement: Upon receipt of a court order or government directive.
• Business Succession: In the event of a merger or acquisition, the terms of this Privacy Policy will remain in effect.

Before sharing any data with third parties, bat taka ensures they maintain adequate data protection standards. All partners are bound by a strict confidentiality agreement.

Bat taka uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can manage or block cookies through your browser settings. Keep in mind that disabling essential cookies may affect how certain features work. bat taka requests your cookie consent on your first visit.

Bat taka uses industry-leading security technology to keep your data safe. Our security layers include:

• SSL/TLS Encryption: Every data transmission is secured with 256-bit SSL encryption.
• Secure Servers: Data is stored in ISO-certified data centres with 24/7 monitoring.
• Two-Factor Authentication: Add an extra layer of security to your login.
• Firewall & IDS: Advanced systems to detect and prevent unauthorized access.
• Regular Security Audits: Independent experts conduct regular system audits.
• Staff Training: All bat taka staff are trained in data protection and bound by confidentiality agreements.

Data is generally retained for 5 years after account closure, though this may be extended where required by law.

As a bat taka user, you have several important rights over your personal data. To exercise any of these rights, send a request to support@battaka.net.

Bat taka is strictly for users aged 18 and above. We never knowingly collect personal data from minors under any circumstances.

Age is verified at registration, and a birth certificate or national ID may be requested if there is any doubt. If it is found that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

The bat taka platform may integrate certain third-party services, such as payment gateways or live chat systems. These service providers maintain their own privacy policies.

Bat taka exercises care in selecting third-party service providers and ensures that they:

• Complies with industry-standard security practices.
• Bound by data protection agreements.
• They do not use your data for their own purposes.

Bat taka is not responsible for the privacy practices of any website or service outside the bat taka platform. Please read their respective privacy policies before using those services.

Bat taka reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.

For significant changes, you will be notified in advance via your registered email or SMS. Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, contact bat taka's dedicated Privacy Team. We typically respond within 3 business days.

• Email: support@battaka.net
• Response Time: Within 3 business days
• Language: Support available in Bengali and English
• Live Chat: Log in to the platform and reach us via live chat

When submitting a complaint, please clearly include your account ID and a description of the issue so we can assist you as quickly as possible.